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Survivor Experiences Service

The Survivor Experiences Service is for people who were abused in state, faith-based or other forms of care.

We aim to provide a safe, supportive, and confidential place for the Rainbow community to share their experiences of abuse in care and/or access their care records.

If people have been abused in care, they can share their experiences to continue their healing journey and be acknowledged and validated. This includes, but is not limited to, transphobic, biphobic, homophobic or interphobic abuse. They can also get support to request, receive and understand their care records.

The Survivor Experiences Service aims to alleviate the ongoing impacts of abuse in care for the Rainbow community by letting people be themselves in private sessions and in their engagements with us. We are receptive and value input from the rainbow community to understand how to make the service as accessible as possible. We welcome discussion to better navigate this space for LGBTQIA+, MVPFAFF+, Takatāpui people.

For more information, please visit our website: https://survivorexperiences.govt.nz/

People can contact us by:

  • Phone: 0800 456 090 (NZ) or 1-800 456 032 (AUS). Our phone lines are open 8:30am – 4:30pm Monday – Friday. 
  • Text: 8328 
  • If people are Deaf, hard of hearing, deafblind, speech impaired or find it hard to talk, they can use the New Zealand Relay Service - www.nzrelay.co.nz